Intake overview
Why Do We Serve?
We serve and place extreme value on ALL people because Jesus has left us this example.
Jesus teaches us in the Gospels that leadership is servanthood. Jesus Himself did not come to be served, but to serve. In the same way, when you come to church, prepare your heart to serve those around you. In God’s Kingdom, the greatest are those who give of their time, talent and treasure to serve those around them. Every person matters to God and you have the opportunity to change the world, one life at a time. There is no replacement for sincere kindness exchanged from one person to another!
“I have set you an example that you should do as I have done for you.”
- (Jesus) John 13:15
Getting Ready
1). Prepare your heart. Be prayed up and spiritually ready.
2). Be on site with enough time to set up your area and ensure all papers, books and resources are available for clients who need them.
Intake Process.
Step 1: Relationship
Say “Hey!” Welcome them and create relationship. Ask questions about them and sincerely care about their needs. Everybody needs a friend and life is better together.
Step 2: The Need
What's going on in their life that has brought them to this place? What's going on? How can we help? Figure out if the need is food, shelter, clothing, spiritual, or community, and everything else we refer.
Provide referrals to those that need it. Resource list is at the bottom of this document.
Step 3: Intake Form
Fill in the food hamper form on breeze.
a). Ensure they have a profile. If they don’t have a profile made briefly take the time to set up a basic profile with name, phone, and email.
b). check there ID and only provide food for the amount of people that they have provided ID for that live at the same address.
Step 4: Solutions
Meet the practical needs; by signing them up for resources we have to offer:
- three day hamper
- Housing - Victory housing referral
-Bus tickets
-Showers
- Community/Friendship - Invite to Church
Note - Let them know we aren't holding out on them, but that we share what we have. We have food, housing, friendship, church, clothing, and showers to offer. We don't have money so we cannot share what we don't have.
Referral;- Please refer to:
1). Recommended Resources found at the bottom of this page.
2). Calgary street survival guide found in the intake portion of the app
3). Refer them to referral agencies like the Sorce (homelessness) or Aspen (families) or ph 211 to find other resources
Step 5: Pray
To close out the session, ask them if theres anything specific they would like prayer for, and if not, pray for the need they shared. Minister Love. The goal is for them to encounter God. This is the most important moment of the intake process. All food and outreach efforts lead up to this exact moment. Be prayed up and ready to minister the love and power of God. Walk the client to the door and instruct them where to go to pick up there hamper.
Step 6: Notes
Finish off by updating the clients Profile, update profile case notes with current date and prayer requests/needs.
Update the date when they recieved there last hamper and all resources provided, including any phone numbers, or agencies you referred them to.
Step 7.
When you are ready for the next client go to the wait-room host they will call the next client in line.
Follow up & Slow time
When there is dead time or a slow moment please feel free to either follow up the people that you have had the best connections with Or go to the lunch room and create conversations and connections there . Please include in the profile case notes what follow ups you have made.
Wrap up
Clean up your station, put away books, flyers and other items where they belong. Ensure any sensitive and/or private information is properly stored in a safe place or thoroughly destroyed.
1. SORCe Safe Communities Opportunity and Resource Centre: a multi-agency collaborative that connects people experiencing homelessness, or those at imminent risk of homelessness, to programs and services that can help to address the barriers to stable housing. ph(587) 779-5015 (covid-19 response ph no.) or ph 211 for info about resources
Indigenous
2. Aboriginal Friendship Centre: Outreach and cultural reconnection for aboriginal singles and families ph(403) 270-379
3. Awo Taan Healing Lodge: Supporting people who identify as female who are currently experiencing primarily domestic violence, although can accommodate women experiencing any type of violence (trafficking or sex-work). Children as well. 21 day support program with indigenous lens and case management support. www.awotaan.org ph(403) 543-9651
3. Metis Calgary Family Services - Rainbow Lodge Permanent supportive housing for Aboriginal families 403-240-4642 ext. 400
Families
4. Aboriginal Friendship Centre Outreach & cultural reconnection for Aboriginal singles and families 403-270-7379 or SORCe info@afccalgary.org
5. Aspen - Home Stay Homelessness prevention services 403-219-3477 ext. 177 bearly@aspenfamily.org
6. Aspen - Sustainable Families Homelessness housing with intensive support 403-219-3477 or SORCe aspenfamily@aspenfamily.org
Children's Cottage -
7. Brenda's House Rapid re-housing & housing with intensive supports for mid/high acuity families 403-242-8575 ext. 0 admin@childrenscottage.ab.ca
8. CUPS - Outreach Basic needs & crisis support for families or individuals 403-221-8780 or SORCe info@cupscalgary.com CUPS - Housing & Supports Short-term housing with low support 403-221-8780 or SORCe info@cupscalgary.com
9. Inn From the Cold - New Journeys Rapid re-housing services for families needing short term support 403-263-8384 info@innfromthecold.org
10. Inn From the Cold - Family Support Programs Housing location with support for families who have experienced homelessness case management support 403-263-8384 info@innfromthecold.org
11. Metis Calgary Family Services - Rainbow Lodge Permanent supportive housing for Aboriginal families 403-240-4642 ext. 400
General
12. Calgary Housing Company: Housing for low to moderate income singles and families - (extensive wait list-3-5 years) ph 587-390-1200 or calgaryhousingcompany.org
Homeless
13. http://calgaryhomeless.com/content/uploads/COL-May-10-2017-Resource-Guide.pdf
Men's
14. Calgary Alternative Support Services - Langin Place Housing with support for men with mental health and/or addictions 403-237-5435
15. Calgary Dream Centre - Transitional Housing Transitional housing for men while working toward recovery. Case manager and additional supports - meals and basic toiletries provided 403-243-5598 info@calgarydreamcentre.com
16. Calgary Keys to Recovery Housing with support with commitment to sobriety 211 or SORCe
17. Oxford House Transitional long-term housing with peer support to individuals with a commitment to sobriety 403-287-8771 support@oxfordhouse.ca
18. Oxford House - Aboriginal Outreach, cultural reconnection and housing placement support for Aboriginal men with a commitment to sobriety 403-287-8771 support@oxfordhouse.ca
19. Salvation Army - Centre of Hope Short-term housing for men under 65 403-410-1111 info@salvationarmycalgary.org
20. Victory Foundation - Men Sober living for single men with support 403-264-0598 info@victoryfoundation.ca
Women's
21. Alpha House - Housing for Women Scattered Site Housing & addiction recovery support 403-805-7388 or SORCe office info@alphahousecalgary.com
22. Brenda's House: Emergency shelter for families and single, pregnant women. ph(403) 242-85-75 ext0
23. Brenda Strafford House: leases available for up to 2 years for women and children previously impacted by domestic violence. ph(403) 270-7240
24. Calgary Keys to Recovery: Women only: housing with support with commitment to sobriety. Contact SORCe office: ph(587) 779-5015 (covid-19 response ph no.) or ph 211 for info about resources
Inn from the Cold: For families facing homelessness? Help with finding affordable housing, access to social support services, and temporary emergency shelter if needed.
24. Oxford House Transitional long-term housing with peer support to individuals with a commitment to sobriety 403-287-8771 support@oxfordhouse.ca
25. Oxford House - Aboriginal Women Outreach, cultural reconnection and housing placement support for Aboriginal men with a commitment to sobriety 403-287-8771 support@oxfordhouse.ca
26. RESET Program support & short-term housing for women 16+ involved in sexual exploitation 403-918-7311 reception@resetcalgary.ca
27. The Salvation Army: Emergency, transitional, and residential accommodations for women while getting support. http://www.salvationarmycalgary.org ph (403) 220-0432
28. Salvation Army - WISH Group home for women homeless or displaced 403-410-1111 info@salvationarmycalgary.org
29. Sonshine Homes: Christian-based service-provider for women with or without children: support, childcare, counselling, transitional housing.
Sonshine Centre Help for women with/without children who experienced family violence, with short-term low-cost housing 403-243-2002 info@sonshine.ca
30. Victory Foundation - Women Sober living for single women with support 403-264-0598 info@victoryfoundation.ca
31. YWCA - Community Housing Permanent supportive housing with support for women over 18 years 403-263-1550 or SORCe ywca@ywcalgary.ca Housing and Support - Men Only Housing and Support - Women Only
32. YWCA - Transitional Housing Short-term housing with support for women in crisis 403-263-1550 ywca@ywcalgary.ca
Youth
33. Boys & Girls Club - HOPE centralized Referral Service 24/7 Phone line to connect youth under 24 years old with supports for housing, employment, basic needs, family support, education & community connection 403-828-HOPE (4673) hope@bgcc.ab.ca
34. Hull - Bridging the Gap Mental health supports for youth 16-24 403-216-0660 mwise@hullservices.ca Housing and Support - Families Housing and Support - Youth Housing and Support - Women with Children
35. John Howard Society: Radio House- Short time group housing with support, for ages 14-17yrsEight bedroom house for youth ages 15-18 24/7 on-site support
403-266-4566 or SORCe info@cjhs.ca
John Howard Society - Roofs for Youth - Scattered-site Independent housing throughout Calgary for youth ages 15-24 w/case management 403-266-4566 or SORCe info@cjhs.ca for youth exiting the justice system
John Howard Society - Roofs for Youth - Windsor Park Nine bedroom house for youth ages 18-24 24/7 on-site support 403-266-4566 or SORCe info@cjhs.ca
36. McMan - Hope Homes Aboriginal Housing with support for Aboriginal youth 15-24 403-508-7756 calgary@mcmancalgary.ca
McMan - Hope Homes Housing support for homeless youth 15-24, who are in the process of completing high school and are without child welfare status 403-508-7756 calgary@mcmancalgary.ca
McMan - Wellington Place Short-term group housing with support for youth 16-24 403-508-7756 calgary@mcmancalgary.ca
37. Wood's Homes Society - New Horizon Housing with support for youth 18-24 403-452-7091
1. Calgary 211: 24-hour line provides info on Government and nonprofit resources in Calgary 211
2. Community Connect YYC: Connecting Calgary's communities with affordable and barrier-free access to phone or video counselling sessions. Community Connect YYC is a collaborative of Calgary agencies committed to eliminating the barriers and lengthy wait times that make it challenging to access much-needed social services and counselling
Services offered:-rapid access counselling, grief supports, family supports -for those supporting someone with a mental illness, child and family counselling, domestic violence support, low income family support, immigrant and first language counselling, addiction medicine.
https://www.communityconnectyyc.ca/ Click on link to open it
3. Distress Centre: 24-hour crisis support & access to information and counselling 403-266-HELP (4357) help@distresscentre.com
Distress Centre - Teen Support: 24-hour peer support & online chat 403-264-TEEN (8336) or 587-333-2724 (Text)
4. Kids Help Phone: 24-hour crisis support text line Text HOME to 686868
5. Mental Health Helpline: ph 1-877-303-2642. Translation services available
6. Urgent Mental Health Outreach- provides mental health support and assessment for homeless and vulnerable populations. Access to psychiatry and can provide short term case management for clients to bridge them to appropriate services. This is not a crisis service and it may take a few days for us to be able to reach out and meet with clients. If you have a client in crisis and require support right away, call the Mobile Response Team at 403-297-2940 and speak to a mental health clinician (please note this is a professionals only phone number and not to be given to clients. Clients can call MRT by calling through the distress centre at 403-266-4357) Referral Forms are in the Intake Forms Folder
7. Safe Communities Opportunity and Resource Centre or SORCe Location where people can access programs & services that address their current situation. City Hall LRT platform 316 7th Ave SE - open Mon. through Fri. 8:30 to 4:30 316 7th Ave SE
8. Suicide Prevention Line Toll-free 24-hour support line 1-800-456-4566 or TEXT 45645
1. Addictions Helpline: ph1-866-332-2322. The Addiction Helpline is a toll free confidential service which provides alcohol, tobacco, other drugs and problem gambling support, information and referral to services. The Addiction Helpline operates 24 hour a day, seven days a week and is available to all Albertans.
2. Alberta Adolescent Recovery Centre: ph (403) 253-5250
3. Adults Addiction Services: Detox ph (403) 367-5000
4. AHS: Addictions Hotline: (1866) 332-2322
5. AHS: Naloxone kits: ph (587)228-4672 Monica Dickson monica.dickson@albertahealthservices.ca
6. Alpha House: ph (403) 234-7388
-Detox Center - Detoxification services for adult men and women seeking help to withdraw from alcohol and/or drugs.
-Shelter - 24hr shelter for adult men and women under the influence.
-Transitional Beds - Short-term addiction recovery support.
-Encampment Team- ph (403) 805-7388 encampment@alphahousecalgary.com
-Needle Response Team - ph (403) 796-5334 needle@alphahousecalgary.com
7. Scattered addiction recovery housing, harm reduction sites, veteran addiction recovery housing ph 211
8. Aventa: Help and support for women. Must have 5 days clean of drugs and alcohol ph: 403 245-9050 610 25ave sw
9. Gamblers Anonymous: ph 1-855-222-5542
1. AISH: Assured income for the severely handicapped ph (403) 297-8511
2. Alberta Works: Financial and employment services ph (403) 297-1907
3. Aspen House: Helps, youth, adults and families in vulnerable situations, achieve economic and social stability. ph (403) 219-3477
4. CUPS: CUPS offers crisis support, housing subsidies and other economic support services for Calgarians. 403-221-8780 https://www.cupscalgary.com/
5. Emergency Financial Assistance: Financial assistance for one-time emergencies https://www.alberta.ca/emergency-financial-assistance.aspx
1. The Alex: Food and basic needs support . Ph (403 )455-5792 Grocery cards, help with shopping, grocery kits.
2. Awo Taan Healing Lodge Society: emergency hampers and emotional support over the phone
3. Brown Bagging for Calgary Kids: Provides food for kids who would otherwise go without, K-Grade12.
Grocery cards: $30 every 2 weeks. Sign-up at: www.bb4ck.org/help ph: (403) 264-7979
4. Food Finder YYC coordinates with restaurants and food providers to make meals available free of charge. A map of locations is available at www.foodfinderyyc.com or text "food" to (587) 318-0232 for locations and hours.
5. Calgary Meals on Wheels: www.meals on wheels.com
6. Drop In Center (DI): 1 Dermot Baldwin Way SE (403) 263-5707
7. Experience Church: Shopping for and delivering groceries at no cost to recipient in response to last-resort referrals from partners.
Shopping for and delivery of groceries at the expense of the recipient, specifically for those who are elderly, immunocompromised, quarantined, or at higher risk in any way.
8. Muslim Food Bank & Community Services : Food bank program that serves the need of clients who have special dietery needs (halal, kosher, vegetarian, vegan, etc.)
ph (403) 466-6367
3961 52nd Avenue NE Unit 1129
9. Salvation Army: Emergency food hampers, diapers, formula. cssinfo@salvationarmycalgary.org ph(403) 220-0432
10. Streetlight Mobile Drop-in Centre: Service targeted to troubled, neglected, disadvantaged, homeless, at risk or sexually exploited youth with focus on 12-24yr olds.
11. 24hr Crisis Line (403) 470-9322
Walk-in/Drop-in
Free food hampers, grocery-runs, Foodbank referrals and runs.
12. Sunrise Community Resource Centre: (403) 204-8280 $25 PC food gift cards. Good-food-box program.
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Location